Keynote Speakers
Breakout
Julia Pinochi
Global Process Manager
As an Agentic Process Owner, I’m leading the transformation of a $42B receivables portfolio across 52 countries. We are building one global model for people and AI agents to work together. AI agents automate dunning, prioritize collector worklists and work customer portals. This has helped cut DSO by 12 days, while Cash Application has reached 90% automation. My focus now is scaling what works and improving agent performance globally.
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Diane Shelton
Collections and Credit Leader
A customer emailed our outsourced collections team eight times without getting the right response. That moment sparked a bigger question: could we build the perfect collector with AI? Meet Freeda. She reads customer emails, understands what customers need and takes the next action. Today, we measure her alongside our human collectors, and she has become our top collector for promises captured from incoming emails, logging 1,303 promises worth nearly $128M in a single quarter at 95%+ accuracy. And we’re steadily teaching her more of the job.
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Amanda Scott
Director of Finance
90% automation sounds like the finish line. At XPO, it changed the job description. Cash Application analysts stopped spending their days applying payments and started hunting down why the remaining payments failed. A bad remittance. A broken rule. A customer that changed behavior. Even one misplaced quotation mark that was costing us almost 3% in automation. This is how we’re turning analysts into managers of AI, as we push toward autonomous Cash Application.
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Rohit Patel
Senior Director, Global Business Services - Finance
We got past dues below 1%. But Collections alone didn’t get us there. We had to fix O2C end to end. Cash that once took 4 weeks to apply now gets applied within 24 hours, with just 3 people running Cash Application across the Americas. Paper credit applications went online, with better upfront screening of who we do business with. EIPP made it easier for customers to see invoices and pay, while surcharging eliminated $3M in credit-card fees. The bigger change? We went from being seen as “hard to do business with” to giving Customers, Sales and Finance data they trust. That’s how we’re unlocking $250M in working capital.
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David Meininger
Sr Director
150,000 deductions worth $200M every year. We now resolve them in 12 days on average and recover nearly 5X more than we used to. The unlock was treating Walmart, Amazon and other major retailers differently, because every retailer has its own portals, deduction codes, backup and dispute rules. We combine retailer-specific AI Agents with automated claim-backup retrieval, claim linking and reason coding, so analysts can spend their time on the invalid deductions worth fighting. The result: 93% of identified invalids collected and $5M recovered annually.
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Jacob Whetstone
Director Credit and Accounts Receivable
Walmart, Target, Kroger, and a long list of other big-box retailers. Phew! When you sell at that scale, deductions come fast, and at Danone, we were dealing with more than 1M claims. Agents now pull backup from 25+ retailer portals, link proofs and score claims to find what’s worth fighting. That helped us recover $25.5M and cut DDO from 55 to 30 days. Open balances are now at an all-time low, even as our team went from 53 to 46. By consistently disputing invalid claims with the right proof, retailer behavior started changing too, with fewer invalid deductions coming back. Turns out, the best deduction to recover is the one that never shows up.
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Jacob Whetstone
Director Credit and Accounts Receivable
Most cash forecasts tell you how much will come in. Ours tells us who will pay, when, and why. At Danone, 85 major customers each get their own AI model, plus one for the long tail. They analyze 56 transaction-level signals, from due dates and payment patterns to deductions, skipped invoices and broken promises to pay. The result is 99.3% global A/R forecast accuracy, with intelligence down to the individual invoice so Treasury can forecast cash and Collections can act before it becomes past due.
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Joseph Grass
Director of Account Receivables
180,000 open invoices. Nearly $2B in annual cash receipts. And a business that keeps acquiring companies. At DXP, we took 20 days off DSO and added $20M in cash flow by rebuilding AR around AI Agents. Customer Identification, Payment Remittance Linking and Payment Invoice Matching Agents help automate over 90% of cash posting. In Collections, Worklist Prioritization directs collectors to high-risk accounts, while Automated Dunning sends reminders and QuickPay links to smaller customers.
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Carol Dandolos
Global Process Owner - Invoice to Cash
What does collecting cash from hospitals have to do with the future of robotic surgery? At Zimmer Biomet, quite a lot. Following a major merger, we inherited 7–10 ERPs, fragmented AR processes and millions in unapplied cash. We transformed Invoice-to-Cash across the Americas and EMEA, achieving 85% Cash Application automation and eliminating $12M in unapplied cash. Automated Dunning Agents expanded customer coverage 3.8x, helping collectors focus on complex accounts and overdue payments.
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Scott Evans
Vice President of Credit
What if credit card surcharges could do more than recover processing costs? At FBM, we first used surcharging to pass credit card processing fees on to customers, reducing our cost of accepting payments. Then we turned that same policy into an incentive for faster cash: pay within terms to avoid the surcharge, or pay by low cost ACH. This strategy helped us scale to $2B in annual digital payments, with 71% via ACH. This helped us cut DSO by 3.9 days, accelerate cash collections and reduce payment processing costs.
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Amy Wingate
Senior Director, Finance Shared Services
At Cisco, we're handling 20% higher order volumes with 7% fewer AR FTEs. We've achieved 85% line-level Cash Application automation and automated multilingual dunning for high-volume customer portfolios using HighRadius, freeing up 29 FTEs of capacity. Our collectors now spend less time chasing invoices and more time resolving the underlying issues that delay payments. We also redesigned our dispute management process, reducing approved adjustments by 50%.
Read MoreProduct Roadmap
Addressing economic trends, businesses tackle target account identification, broad customer outreach, and call volume optimization challenges. Explore HighRadius Autonomous Collections speeding recovery to reduce DSO and Past Dues by 20%+. Enhance collector efficiency using AI-based prioritization, automated dunning, and real-time reporting for comprehensive receivables insights in this session.
Product Roadmap
In cash application, automation is key. HighRadius offers 80%+ automation at the invoice level, streamlining operations with minimal manual intervention. Discover how HighRadius Autonomous CashApp automates payment matching and accurate cash application, even with incomplete or inaccurate invoice numbers, in this session.
Product Roadmap
Amid industry shifts and credit challenges, proactive risk mitigation is vital. HighRadius Credit offers reports from 35+ agencies, customizable to regions and industries. Discover how the Autonomous Credit solution ensures real-time visibility, proactive blocked order prediction, and global portfolio management in this session.
Product Roadmap
Deductions significantly impact the bottom-line especially in CPG, Manufacturing, and Technology sectors, affecting 10% of your revenue. Discover human-machine synergy to empower deduction teams, prevent revenue loss, and boost net recovery. Learn AI-driven strategies for early invalid deduction identification, dispute validity prediction, and automated matching, saving millions.
Product Roadmap
Explore the rising demand for digital collaboration and self-service in today's era. Learn how to achieve seamless global billing and payments, reducing invoicing costs by 70% through auto-invoice delivery and self-serve payment portals. Discover additional benefits of integrated solutions for auto-cash posting and dunning activities in this session.
Product Roadmap
The industry shift towards digital payments challenges organizations to cut processing fees impacting profits. Join this session by HighRadius to learn about simplifying B2B transactions, enhancing consumer experience & eliminating ~100% of bank key-in fees. Explore cost-cutting through Level-III Data, convenience fees, and surcharge collections using human-machine synergy.
Product Roadmap
Autonomous Treasury minimizes manual work and errors by offering real-time global bank account access. Achieve 95% cash management automation and 90% prediction accuracy. Explore how this comprehensive solution streamlines financial operations, minimizes manual data entry, saves time, enhances accuracy, and optimizes financial processes in this session.
Product Roadmap
HighRadius enables over 90% faster account reconciliation, greatly reducing manual work for streamlined operations. Learn how to gain granular visibility and control over the entire record-to-report cycle through an integrated accounting process powered by autonomous reconciliation.
Product Roadmap
Say goodbye to data mismanagement, human errors, and accounting omissions. HighRadius' Financial Consolidation and Reporting software centralizes entity management and streamlines group consolidation. The result? A 60% faster consolidation and 30% reduction in Days to Reconcile.
Product Roadmap
Accounts Payable automation software enables teams to process every invoice exception in 3 minutes or less. Achieve 100% invoice capture using AI parsers, and see how AP Email Assistant classifies emails and auto-responds with AI-generated email drafts. Discover 360-degree reporting to see the status of compliance, efficiency, controls, and governance.
Super User Training
Learn advanced tips & tricks for using HighRadius' e-Invoicing Portal.
Super User Training
Learn advanced tips & tricks for using HighRadius' Credit Management Software.
Super User Training
Learn advanced tips & tricks for using HighRadius' B2B Payments Software.
Super User Training
Learn advanced tips & tricks for using HighRadius' Cash Application Management Software.
Super User Training
Learn advanced tips & tricks for using HighRadius' Deductions Management Software.
Super User Training
Learn advanced tips & tricks for using HighRadius' Collections Management Software.
Super User Training
Learn advanced tips & tricks for using HighRadius' Record to Report Software. Includes best practices and shortcuts for both the Close & Reconciliation and Consolidation & Reporting Suites.
Super User Training
Learn advanced tips & tricks for using HighRadius' Accounts Payable Software.
Super User Training
Learn advanced tips & tricks for using HighRadius' Treasury & Risk Software. Includes best practices and shortcuts for Cash Forecasting, Cash Management, and Treasury Payments.
Global Process Manager
Collections and Credit Leader
Director of Finance
Sr. Director Credit & AR
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Director Credit and Accounts Receivable
Director of Account Receivables
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Global Process Owner - Invoice to Cash
Senior Director, Finance Shared Services
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