Smoother than Butter: How Land O’Lakes Analyzed Deduction Operations and Deployed Targeted Technology to Process 100,000+ Deductions Across 1,500 Customers, Brokers and a Legacy Deduction Management System

Hear how Land O’Lakes improved the recovery of deductions for 1,500 customers and brokers by moving from an end-of-life manual deduction management system to one that presented their deductions analysts with research-ready deductions. See how they slashed time to collect deduction backup documentation from paper, emails and web portals, eliminated wasted time due to communication between stakeholders, and reduced DDO.

Speakers
Mike Thelen, Director, Customer Financial Services - Land O’Lakes

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