An invitation-only event of 50 top GBS & Shared Services leaders. Speakers will share their experiences in a TED-like 18 min format followed by 12 min Q& A with no sales, no marketing, and no vendor speakers. Period.


August 30th, 2022

GBS Masterminds Network Community

Customers | HighRadius

  • 50+Shared Services Leaders

  • 6Peer-Led Sessions & Panels

  • 10+Networking Events

  • 1Exclusive Networking Dinner

View the Agenda

Meet your favourite GBS Masterminds !

Samir Bagri lazy

Caroline Basyn

Strategy & Transformation Europe
Maciej Piwowarczyk

Maciej Piwowarczyk

Global GBS Executive
Suzanne Leopoldi

Constanze Nuesperling

Head Global Business Services
Cindy Gallagher

Sandy Khanna

Global Head of Shared Services

The GBS MasterMinds

Agenda (SATURDAY AUGUST 30TH 2022)

10:15 AM – 11:00 AM

Attendees Arriving at the Geneva, Switzerland

10:15 AM – 11:00 AM

Check-in to GBS Masterminds Live!

11:10 AM

GBS Masterminds Live! Kickoff

11:30 AM – 12:00 PM

Do the New: PepsiCo’s Strategy to Re-Define the Value of GBS in a Recession

With the current economic climate and high inflation, is a recession coming? Is this an opportunity for GBS leaders to re-define the value of GBS (beyond labor arbitrage) and deliver it? Learn how PepsiCo rapidly evaluated the risk of inflation and converted it into an opportunity.

Caroline Basyn, Strategy & Transformation Europe at PepsiCo

12:30 PM – 01:00 PM

Future of GBS Delivery Models: Welcome to the Gig Economy

​Attracting & Retaining talent along with constantly Increasing Cost of labour is a major challenge in GBS today. The Gig Economy is the solution to our future Delivery Ecosystem, revolutionising the approach to cost.

Maciej Piwowarczyk, Global GBS Executive at Discovery Inc.

01:00 PM – 02:00 PM

Lunch and GBS Masterminds Mingling

02:00 PM – 02:30 PM

The Hire to Retire (HtR) Paradox: Lower Cost and Higher Quality, or the Exact Opposite?

Is outsourcing and transforming to “self service” really reducing cost and improving quality? Learn how a GBS leader turned around an unexpected 20% cost increase and lower service quality to 10% cost reduction and flexible high quality services.

Constanze Nusperling, Head Global Business Services at Avient Corporation

2:30 PM – 3:00 PM

How to Get a GBS Organization Up and Running in Less than 6 Months?

The approach that a leading, global technology services company took to set-up and successfully operationalise a new GBS organisation in less than six months.

Sameer Jalundhwala, SVP, GBS Operations & Outsourcing at NTT Ltd.

03:00 PM – 03:30 PM

AI in GBS: How to Go from Theory/Hype to Live AI Cases

Artificial Intelligence (AI) could be the strategic enabler that would help you gain an unfair competitive advantage in a decade from now. But how do you go beyond the hype to identifying & deploying real use cases of AI to unlock a pot of gold for your organization?

TBC, at

03:30 PM – 04:00 PM

Global Business Services On Demand: ‘Click the Button’ Service

How can we simplify and innovate GBS to become a “click the button” service for both internal and external customers? What would it take and what can we learn from other industries/functions that have been successful in doing that?

TBC, at

04:00 PM – 04:30 PM

Future of Work in GBS: Remote Vs Hybrid

Back to office or Remote only? Two points of view on one of the biggest challenges/debates on the return of the workforce after the pandemic.

TBC, at

04:30 PM – 05:00 PM

Back to the Future: What can GBS Do in the Next Decade, that Banking Did in the Previous?

Fifteen years ago, Banking showed the world – if there’s anything that could be automated or streamlined, it was! So, how did they do this, what made them so successful – and what can GBS learn from this to thrive in the coming decade?

TBC, at

05:00 PM – 05:30 PM

Cocktail Session

05:30 PM – 06:00 PM

Best of Breed Vs. Dream of One: What’s the Optimal Tech Landscape?

What is the optimal Tech landscape of tomorrow? A question that is asked by many leaders who are also unsure how to go about answering this question. How can we separate “useless” from “must / grow” technology? Does the dream of one solution exist, or do we go with best of breed? What is the approach and governance needed?

TBC, at

06:30 PM – 07:00 PM

BPOs Deliver Better Outcomes Than Captive. Myth or Reality?

BPOs deliver better outcomes than Captive. Myth or Reality? Case studies including the different reasons for outsourcing and the impact on outcomes and quality.

TBC, at

07:00 PM

07:00 PM